Password Reset Issues

If you are experiencing issues resetting your password, please review the common scenarios below:

Not Receiving the Password Reset Email

If you have used the “Reset Password” link multiple times but have not received an email, first check your Spam or Junk folder and confirm you are using the correct registered email address.

Receiving a “Wrong Password” Error After Reset

This issue is often caused by attempting to log in with an email address that is not registered to your Niural account.

Please confirm the exact email address associated with your account before requesting a password reset. For example, if your account was created using cam_test@hotmail.com, the reset request must be made using that same email address.

If you continue to experience issues, please contact support@niural.com for assistance.