Why We May Request Additional Information

In some cases, we may request additional documentation from users before processing payments. This is part of standard compliance and identity verification procedures required by financial regulations.

Financial institutions and payment providers must follow Know Your Customer (KYC) and anti-money laundering (AML) requirements to ensure that payments are processed securely and in accordance with global regulatory standards. As a result, we may occasionally need to verify certain details before continuing with payment processing.

Requests for Information (RFI)

In certain situations, financial institutions involved in processing a payment may issue a Request for Information (RFI). This means the bank may ask for additional details or documents to verify the transaction before releasing the funds. These checks are part of standard banking compliance processes and help ensure that payments meet regulatory requirements.

What We May Request

For compliance purposes, we may ask for a proof of address document to confirm your residential information.

Acceptable documents include a recent:

• Utility bill

• Bank statement

• Government-issued correspondence

Please ensure that the document clearly shows your full name and residential address.

Why This Is Necessary

These verification steps help ensure that payments are processed securely and that the platform remains compliant with financial regulations. In most cases, this is a one-time verification and helps prevent delays in future transactions.

Once the required documentation is received and verified, we will proceed with processing your payments.